Terms of Service

Last Updated: March 9, 2025

Please read these Terms of Service ("Terms") carefully before using the website and services offered by Soft Cognition LLC ("Company," "we," "us," or "our").

1. Acceptance of Terms

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Description of Services

Soft Cognition LLC provides AI solutions for small businesses, including but not limited to data analysis, automation tools, customer service solutions, and other AI-powered services as described on our website.

3. Account Registration

To access certain features of our services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4. User Responsibilities

When using our services, you agree to:

• Comply with all applicable laws and regulations
• Respect the intellectual property rights of others
• Use the services only for lawful purposes
• Not upload or transmit malicious code or attempt to interfere with the operation of our services
• Not engage in any activity that could harm, disable, or impair our servers or networks
• Not use our services to generate or distribute harmful, offensive, or illegal content

5. Intellectual Property Rights

5.1 Our Intellectual Property

The website, services, and all content, features, and functionality thereof (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

5.2 Your Content

You retain all rights to any content you submit, post, or display on or through our services. By submitting, posting, or displaying content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such content in connection with providing our services to you.

5.3 AI Generated Content

Output generated by our AI services based on your inputs is provided for your use. You are responsible for reviewing and validating AI-generated content for accuracy, appropriateness, and compliance with applicable laws before using it for any purpose.

6. Payment Terms

Certain services may require payment of fees. All fees are stated in US dollars and are non-refundable unless otherwise specified.

We may change our fees at any time by posting the changes on our website or notifying you directly. Continued use of our services after a fee change constitutes your acceptance of the new fees.

7. Privacy

Your use of our services is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding your personal information.

8. Limitation of Liability

To the maximum extent permitted by law, in no event shall the Company, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the services
• Any conduct or content of any third party on the services
• Any content obtained from the services
• Unauthorized access, use, or alteration of your transmissions or content
• Errors, mistakes, or inaccuracies in our services or content
• Use of or reliance on AI-generated content

9. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that our services will be uninterrupted or error-free, that defects will be corrected, or that our services or the server that makes them available are free of viruses or other harmful components.

10. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the services.

11. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including, without limitation, if you breach these Terms.

Upon termination, your right to use our services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Changes to Terms

We may modify these Terms at any time by posting the revised terms on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law provisions.

14. Dispute Resolution

Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in [Your City, State].

15. Contact Information

If you have any questions about these Terms, please contact us at:

Email: legal@softcognition.com

Mail: Soft Cognition LLC, 5900 Balcones Drive STE 100, Austin, TX 78731 USA